Returns Policy

We pride ourselves on producing high quality wine and delivering exceptional service for our customers and members. If for any reason you are not happy with your purchase we encourage you to contact our friendly team at reception@bluepyrenees.com.au to resolve any issues within 30 days.  

Blue Pyrenees will always endeavour to ensure our customers are satisfied with their purchase, however kindly note we are unable to provide a refund or exchange where a customer has a 'change of mind', places an incorrect order, or fails to verify their information when placing an order. 

This returns policy does not affect your rights under Australian Consumer Law.

Please contact us immediately if an item is defective, damaged, or if you believe you have received an incorrect product. Our team will endeavour to exchange the product where possible or arrange a refund. 

If you wish to discuss our returns policy further, please don't hesitate to contact our team on (03) 5465 1111 or at reception@bluepyrenees.com.au